Get immediate help with the funeral process
When someone dies, everything can feel a bit surreal. Whether it was expected or sudden, you might be left wondering what to do first, who to call, or how the funeral process works. At Whitestone Funerals, we are here to gently guide you through these first steps and make things easier from the moment you reach out.
We are Oamaru’s only funeral home with all facilities onsite: chapel, crematorium, memorial gardens, catering lounge, and more. That means we can take care of everything in one place, at your pace, with genuine care and attention.
What to do when someone dies
You can call us any time, day or night. Rest assured, we do this often and we can advise what to do next based on your situation. We can talk to your GP, arrange to bring your person into our care, and guide you through the next steps.
Call their doctor (GP) first. If the death was expected, the doctor will visit to confirm and issue a Medical Certificate of Cause of Death. Once this is done, you can call us any time, day or night. We will arrange to bring your person into our care and guide you through what happens next.
The staff will take care of initial paperwork and contact the doctor. Once that is done, you can call us to begin arrangements. We can liaise with the facility if you are unsure what to do next.
The police or coroner may be involved. This can feel overwhelming, but you are not alone. We can talk you through the process, help with next-of-kin communication, and manage arrangements once we are authorised to do so.
In every case, we are just a phone call away - (03) 434 8812.
Help with a funeral - your way
There is no right or wrong way to say goodbye. Whether you want a simple private farewell or something more bespoke, we can help. The beauty of our space is that it offers everything in one place: from a quiet chapel service to a relaxed gathering in the garden, or a catered event that reflects the life of the person who has died.
Our role is not just to handle logistics, but also to really listen. We take time to understand what feels right for you and your family. We can assist with everything from choosing a casket to organising flowers, music, funeral catering, and much more.
Organising a funeral, step by step
Once we have brought your person into our care, we will arrange a time to sit down with you and talk through the options. You do not need to have anything planned before this meeting - we will guide you gently through the funeral process, explaining everything clearly and helping you make decisions that feel manageable and respectful.
Here is an outline of what we will cover:
Date and location of the service (if any)
Burial, cremation, or interment of ashes
Cultural or spiritual customs
Type of service or gathering
Music, readings, and visual tributes
Celebrants or family-led services
Newspaper notices
Video livestreams
Budget and payment options
We know that organising a funeral can feel like a big responsibility. But you are not alone. Our team has deep local roots, generations of experience, and a heartfelt commitment to walking alongside you.
Support beyond the day
Our care does not end when the funeral does. We are here if you need help with ashes, memorials, headstones, or even just a cup of tea and a chat. For many people, the days after the funeral are when the reality starts to set in - and we will still be here when that happens.
We also offer practical advice and emotional support for anyone navigating grief, whether it is through follow-up contact, community referrals, or just being available to listen.
Talk to someone now
If you need help with the funeral process, call us any time - day or night. We will explain what to do when someone dies and support you with kindness and clarity.